A quick note to confirm the support hours of our UK headquarters team over the forthcoming holiday season.
We’ll be working to our published Service Level Agreement for school support, which is tailored to the requirements we have gathered from schools right across the Engage family.
- The office will close Monday 24 December at 1700 GMT (UT).
- We will reopen for Engage MIS support at 0130 GMT Wednesday 2 January, at 0600 GMT the same day for technical support and 0830 GMT for our finance team.
If you foresee having any specific requirements between these times that would benefit from our attention, please do get in touch in the next week by raising a ticket on our Support Centre or sending an email on firstname.lastname@example.org. And of course, don’t forget there are comprehensive resources on our Support Centre that are available to all Engage users, 365/24.