Double First has launched a major Support Centre that features 2,500 Knowledge Library articles, downloadable guides, user forums and an online support ticket management facility.
As with all Double First upgrades this new service is being provided to all users of Engage and other Double First software, free of charge. The Knowledge Library has been developed from the expertise of the company’s own staff and all support activity on the Centre will be handled by the in-house team.
Upgrade to support for independent schools and their Management Information Systems (MIS)
Speaking on the launch day Piers du Pré, the company chairman, stated: “We performed rigourous research when considering a substantial upgrade to the facilities offered by our previous support solution and believe that the Support Centre pushes Double First to the forefront of best practice in this area.
“The Knowledge Library and online ticket management is integrated right into our applications, making assistance and the sharing of best practice with other users just one click away.”