Implementation
The success of any software project is ensured by engaged staff, excellent project control and professional training.
We place enormous emphasis on ensuring the successful implementation of Engage. Our tried and tested onboarding processes have been carefully designed to deliver the essential skills, configuration, and critical data uploads required to get you up and running.
As standard, you’ll get a named project manager to guide you throughout your implementation journey. Your nominated project manager will liaise directly with your implementation lead to agree on your priorities and ensure your project stays on track.
We’ll jointly agree on a project schedule that meets your timescale goals while ensuring your team is trained and ready to get value from Engage from day one. We’ll also introduce you to the Engage Customer Success and Support teams that will remain with you throughout your partnership with Engage.
We want to ensure you are happy, so your project manager arranges a final sign-off before every project closes. Missed something, or has your requirement changed? Don’t worry – our experienced Professional Services team will always be by your side to ensure that Engage continues to meet your needs.
Training
Effective training and support are essential to Engage’s relationship with your school. Engage customers receive personalised training and unlimited support, no matter where they are located worldwide.
Once your training requirements are agreed upon, our experts will ensure your staff build expert knowledge of the system and are ready to get the most from Engage. We understand how busy your day is and have developed proven training courses that maximise the value of your time with us.
Our experienced Professional Services team can help your staff on the foundation laid during your implementation and curate the right knowledge development path for every team member. We’ll also keep your knowledge topped up with regular free webinars and user groups to ensure you’re getting the most from new functionality and are ready for those key events each school year.