A message from our CEO, Barry Anns, regarding the continuity of services to all schools during the Covid-19 pandemic.
“The Engage team wants to re-assure you that our business is here to support your needs during the Coronavirus pandemic.
“We intend to fulfil 100 per cent of our commitments to the schools that use our Engage school management information system and finance software. Our team has the technological expertise and resources to play our part in controlling the spread of Covid-19 and minimise the impact on education and society.
“Our distributed workforce already works across many time zones and from different locations and our people, systems and processes are setup to support this style of working. We have now implemented our business continuity plan and many of our team members are working remotely, but in a highly connected way. You should experience very similar service from us, except that some of our staff members may also need to provide childcare in the days ahead. If the background noise on a call is slightly more than normal then, as guardians of our younger generations, we know you’ll understand why.
“Engage has put in place an extensive policy and we are risk assessing regularly to protect our staff and our customers. We continue to monitor advice not just from the UK’s Department of Health and Social Care but also governmental direction from other regions. Our actions will be in accordance with the latest guidance to which we have access. We will update this website and our social media channels with any changes and additional information as our plans evolve.
“Our objective is to match the calm, reassured and responsible manner that school leaders are adopting.
Using Engage to work with staff, pupils and parents remotely
A reminder that we offer the ability within Engage to work with staff, parents and pupils through our Apps and Portals. If you are an existing customer there may be functions you have yet to unlock that will assist you at this time.
If you would like assistance and you are an existing customer, please go to https://support.doublefirst.com. Alternatively, if you do not yet use Engage, but have questions about how you can gear up to work more effectively during difficult times like school disruption and closure, please get in touch using our contact details below.
Assistance for parents and students using Engage portals
If you are a parent or pupil looking for assistance to log into your school’s Engage Portal, then please contact your school in the first instance. For reasons of data security we do not have access to your account. If you should get stuck in contacting the school then by all means get in touch using our contact form on this site and we’ll see what we can do to help.